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Questions in Order
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> My order does not have a parcel tracking and it is late. What can I do?
Posted: janv. 16, 2019
in
Order
In case your order does not benefit from a parcel tracking (sending by letter), we recommend that you wait a few more days. We always do our best to get your orders as quickly as possible, but it may happen that additional time is needed.
If after this time your order has not reached you, we invite you to check:
- If your package was given to a neighbor in your absence.
- If the address you specified is correct
- If the address used by the carrier is the delivery address that appears in your order summary.
If, despite your research, you can not find your package, we recommend that you contact us.
> Is it possible to change the payment method once the order has been validated?
Posted: janv. 16, 2019
in
Order
No, it is not possible to change the payment method once the order has been validated. Nevertheless, we may cancel your order to allow you to create another one with the correct method of payment.
To cancel your order, simply write to us at info[@]raccordspro.com or use the form of the contact page.
> How to cancel an order?
Posted: janv. 16, 2019
in
Order
To cancel an order, simply write us by specifying the number of the order to cancel. You can write to us at info[@]raccordspro.com or use the form of the contact page.
