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Valve threads
> How to measure the size of a 1000L tank valve?
Posted: janv. 16, 2019
in
Valve threads
We invite you to visit our "Threads of IBC tank valves" page to learn how to recognize and measure the thread of your 1000 liter water tank valve.
> What does S60X6 mean?
Posted: janv. 16, 2019
in
Valve threads
S60X6 is the name of a thread. Also called "pas d'artillery", the S60X6 thread is the most widespread in France. It assumes a diameter of 2 inches (between 58 and 61 mm).
> Is there a special tool for the assembly and disassembly of a 1000L tank valve? How to dismantle a valve?
Posted: janv. 16, 2019
in
Valve threads
Yes, there are mounting keys for tank valves. You can still disassemble and install a valve by hand.
> How to recognize and measure the thread S100X8 on a tank valve?
Posted: janv. 16, 2019
in
Valve threads
To know if your thread of your tank valve is type S100X8, you must take 3 measurements on your valve:
- The outlet diameter of the valve must be 97 to 100 mm
- The space between the threads must be 8 mm
- The number of threads of the valve must be between 2 and 3
> How to recognize and measure the S60X6 thread on a tank valve?
Posted: janv. 16, 2019
in
Valve threads
To find out if your thread of your valve is type S60X6, you must take 3 measurements on your valve:
- The outlet diameter of the valve must be 60 mm
- The space between the threads must be 6 mm
- The number of threads of the valve must be between 3 and 4
After-sales service, Return, Retraction
> How is the reimbursement of items?
Posted: janv. 16, 2019
in
After-sales service, Return, Retraction
After acceptance and receipt of returned material, Raccordspro.com will be required to refund the buyer the full amount of his order, within 14 days, using the same method of payment. It is nevertheless possible to carry out the transaction with another means of payment, provided that the buyer has agreed to it and not to incur additional costs.
Delivery
> What are the delivery rates?
Posted: janv. 16, 2019
in
Delivery
For international shipping rates, please visit our "Delivery" page.
> Can I pick up my order directly from Raccordspro?
Posted: janv. 16, 2019
in
Delivery
No, it is not possible to recover goods in our premises. Raccordspro.com only offers remote sales.
Payment
> I have a doubt about the validation of my payment! How to check?
Posted: janv. 16, 2019
in
Payment
You can check the progress of your order on your Raccordspro customer account.
- If the payment is not validated: The status of your order will be "Order recorded" or "Payment refused".
- If the payment is validated: The state of your order will be "Payment confirmed".
> What are the means of payment?
Posted: janv. 16, 2019
in
Payment
Raccordspro.com secures your purchases with its partners, Crédit Mutuel and GeoTrust® and allows you to pay your purchases by Proforma, credit card, check, bank transfer and Paypal.
Customer account
> How to recover your password?
Posted: janv. 16, 2019
in
Customer account
When you create your customer account on raccordspro.com, you will receive a confirmation email with your login details (username and password).
If you can not find your password, you can use the "Forgot your password?" link in the "Sign In" page.
If you still can not find it, write to us (contact us page), we will generate a new temporary password to allow you to access your account.
We invite you to change this temporary password in your customer account.
> How to register / create a customer account on raccordspro.com?
Posted: janv. 16, 2019
in
Customer account
To create a customer account, you have 2 possibilities:
- Register during the purchase: Fill your cart and order. From the beginning of the order process, the site will ask you to login or create a customer account.
- Register before the purchase: Click on "Sign in" at the top right of the site, then click on "No account? Create one here".
Order
> My order does not have a parcel tracking and it is late. What can I do?
Posted: janv. 16, 2019
in
Order
In case your order does not benefit from a parcel tracking (sending by letter), we recommend that you wait a few more days. We always do our best to get your orders as quickly as possible, but it may happen that additional time is needed.
If after this time your order has not reached you, we invite you to check:
- If your package was given to a neighbor in your absence.
- If the address you specified is correct
- If the address used by the carrier is the delivery address that appears in your order summary.
If, despite your research, you can not find your package, we recommend that you contact us.
> Is it possible to change the payment method once the order has been validated?
Posted: janv. 16, 2019
in
Order
No, it is not possible to change the payment method once the order has been validated. Nevertheless, we may cancel your order to allow you to create another one with the correct method of payment.
To cancel your order, simply write to us at info[@]raccordspro.com or use the form of the contact page.
> How to cancel an order?
Posted: janv. 16, 2019
in
Order
To cancel an order, simply write us by specifying the number of the order to cancel. You can write to us at info[@]raccordspro.com or use the form of the contact page.
